The importance of online QC

Those in the market research or educational and training industries may be familiar with the term online QC, short for online quality check. This is an important part of the translation process for online surveys or training programs. The checks make sure all questions and text are displayed properly and linking to where they should be and that no translations are missing. Not only does this make sure the journey for the user is the best it can be, it ensures your research or training objectives will be met.

There are a few different levels to online QCs so we have put together some useful points for you to consider when requesting the service as part of your translation process.

What to consider with online QCs

  • To ensure accurate and thorough checking the linguist will need to see a routing script to test out all possible journeys, along the translated survey or training guide, including error messages
  • Depending on the level of QC required you may need to provide the full source text for the translator to proofread against including any error messages and instructions outside of the survey
  • Scripts with extensive use of inserts or piping can be more problematic and require more extensive testing
  • Feedback from the online QC checker can come in various formats, such as Excel files, screenshots or comments, so be sure to let your Language Service Provider (LSP) know which you prefer
  • Costs are also dependent on the length of survey, complexity of scripting and number of times the survey needs to be navigated in order for all possible variations to be viewed
  • When checking survey links, the linguist may need to check the whole survey multiple times to get every possible user journey. For example, in languages other than English it’s common for male, female and even non-adult respondents to be shown different questions depending on how they should be formally addressed.

Online QC at The Language Factory

If you’d like to know more about The Language Factory’s online QC services you can read more here. Alternatively, you can give us a call on + 44 1727 862722 or email us via


"Claire was really helpful and nice and got the translation ready for us in no time!"

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