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Localisation services

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Adapt your message for every audience

While translation may be critical to expanding your global reach, entering new markets or launching new products, how can you connect with those audiences who speak different version of the same language? That’s where localisation comes in: adapting your message so that it resonates with audiences across different regions, cultures and dialects to help build your business.

What is localisation?

Localisation goes beyond translation; it’s the process of adapting your content for your target market by tailoring language, tone, formatting and cultural references to fit with local customs, linguistics and regulatory requirements.

Crucially, when handled by professional mother-tongue linguists, localised content sounds natural and authentic to your audience and builds trust and credibility, whether you’re speaking to consumers (B2C) or business professionals (B2B).

What are the benefits of localisation?

One of the biggest benefits of localisation is that it lets you engage directly and authentically with audiences across different countries and regions. Take the Spanish market, for example. If you’re also expanding into Latin America, localising your Spanish content helps it connect with each region by accounting for not only language differences but also local cultural nuances.

Localisation is key across a wide range of sectors, including:

  • Market research: fielding localised surveys builds trust and credibility with respondents, strengthens your brand’s reputation and provides reliable insights to inform your strategy, marketing and product decisions.
  • Marketing: from websites to social media and advertising, customers engage more readily with content in their native language. By adapting your message to reflect cultural differences you can build brand trust, improve customer satisfaction and drive sales.
  • Healthcare: localising patient information and communications improves access to medical services, extends the reach of pharmaceutical research and supports the training of medical professionals worldwide.
  • Consultancy: localised reports, proposals and communication improve engagement with international clients and ensures your content remains relevant for every audience.
  • Cyber security: localising company policies, training materials and incident reports for employees across regions leads to a better understanding of risks and can help to reduce human error.
  • HR and employee development: attract top international talent, boost employee satisfaction, engagement and retention with localised content that speaks their language.
  • Travel and tourism: localising regional guides, health and safety information and satisfaction surveys creates a smoother, more positive visitor experience, encouraging international travellers to venture further afield.

Get your localisation right with a leading translation agency

Choosing the right translation agency can make all the difference for your localisation project. 

At The Language Factory, our expert mother-tongue linguists hold a Diploma, BA or MA in translation, are professional members of a recognised translation body and have extensive experience in localisation. We’re committed to delivering the highest level of service through robust and proven quality assurance procedures and an ISO 17100-compliant translation and revision service.

FAQs

What is localisation in translation?

Localisation is the process of adapting content for a specific country, region or audience so that it feels natural and relevant to local users. It goes beyond translating words by considering factors such as language variations, tone, cultural references, formatting, local conventions and, where relevant, regulatory requirements.

What is the difference between translation and localisation?

Translation focuses on accurately transferring the meaning of content from one language into another. Localisation goes further by adapting that content for a particular market or region. This includes changes to terminology, tone, cultural references, date and number formats, units of measurement and other market-specific conventions.

Why is localisation important for international businesses?

Localisation helps businesses communicate in a way that feels natural and relevant to audiences in different markets. By adapting language and cultural references rather than simply translating content, businesses can improve engagement, build trust and provide a more consistent experience for international customers, employees or partners.

What types of content can be localised?

Almost any content intended for a specific market can be localised. This may include websites, marketing campaigns, social media content, surveys, reports, advertising, software and digital products, training materials, healthcare communications, HR content and corporate communications. The appropriate approach depends on the target audience, sector and purpose of the content.

Can you localise content for different versions of the same language?

Yes. Localisation is particularly important when content needs to reach audiences who speak different regional varieties of the same language. For example, Spanish content intended for Spain may need to be adapted for audiences in Mexico, Argentina or other Latin American markets. Differences include vocabulary, spelling, tone, cultural references and local conventions.

Why use a mother-tongue linguist for localisation?

A mother-tongue linguist understands the natural language, cultural references and conventions of the target market and will make it sound authentic. For specialist content, subject-matter expertise is also important to ensure terminology is appropriate for the intended audience and sector.

What does a localisation service include?

A localisation service includes adaptation of language, terminology, tone, cultural references and formatting for a particular market. Depending on the project, it may also involve linguistic review, quality assurance and checks for market-specific requirements. The exact process should be tailored to the content, target audience and intended market.

How does localisation help with marketing content?

Localising marketing content allows businesses to adapt their messaging to the language, cultural expectations and preferences of each target market. This can apply to websites, advertising, social media, campaigns and other customer-facing content, helping the message feel relevant rather than simply translated.

Is localisation important for websites and digital content?

Yes. Website localisation involves adapting written content, terminology, calls to action, cultural references, date and number formats and other elements to suit a specific market. A properly localised website should provide a more natural experience for international visitors and help businesses communicate consistently across different regions.

How does localisation support different international markets?

Localisation allows the same core message to be adapted for the expectations and conventions of different markets. For example, a business expanding into several Spanish-speaking markets may need different terminology or cultural adaptations for each audience rather than using one version of Spanish everywhere.

What industries use localisation services?

Localisation is used across many industries, including market research, marketing, healthcare, consultancy, cyber security, HR, employee development and travel and tourism. The type of localisation required will vary depending on the sector, audience and purpose of the content.

How do you ensure the quality of localised content?

Quality is supported through a combination of appropriate linguist selection, translation, revision, proofreading and project management. Using qualified mother-tongue linguists with relevant subject expertise and applying structured quality assurance procedures helps ensure the final content is accurate, natural and appropriate for the target market.

How long does a localisation project take?

The timeframe depends on factors such as the volume and type of content, number of target markets, language combinations, subject matter and level of review required. A professional language service provider will assess the project requirements and provide an appropriate delivery timeframe once these details are known.

How much do localisation services cost?

The cost of localisation depends on factors such as the amount of content, languages and markets involved, subject matter, complexity and level of linguistic review required. For this reason, localisation projects are generally quoted according to the specific requirements rather than using one fixed price.

Why should I choose a professional localisation agency?

A professional localisation agency should combine qualified linguists, subject-matter expertise, project management and quality assurance processes to manage multilingual projects consistently. This is particularly useful when content needs to be adapted for several markets or involves specialist terminology, where linguistic and cultural accuracy are important.

Our industry recognition, accreditations and association memberships

We are proud of our long-standing membership of language industry bodies, ATC (Association of Translation Companies) and ITI (Institute of Translation and Interpreting) and our association with the Market Research Society, abiding by their strict codes of conduct and demonstrating our commitment to best practice for the benefit of our clients.

What do our clients say about us?

“Love working with Elena, always prompt and keeps to timings when possible. LF rates are always very reasonable too.”

Michael Tighe
Lumen Research

“This is not the first time we worked with Marcela; she always does everything possible to advise us on the best options. This was an urgent translation, and I was very grateful for Marcela’s guidance on the project and how to go about it for fast and quality results.”

Ewa Pietreniuk
Marketing & Communication Director
Flambard Williams

“Janka is a brilliant communicator and surpassed my expectations. Thank you Janka!”

Megan Saunders
Editor
Independent Age

“It was a pleasure to collaboratre with Janka. Her proactivity and ensuring that all is done correctly was of a big help on the project!”

Emilija Gligurovska
GDCC

“The Language Factory have become our go to agency for translations, They take on feedback and deliver when they say they will, with great accuracy. A pleasure to work with!”

Phil Spokes
Director
Spokes Education

“TLF are superb to work with, their work is always of very high quality – keep up the good work!”

Stefan Cox
Programme Manager
M3

“TLF I have always been delighted with the work the Language Factory have done for us. Timely, efficient and accurate in all occasions.

Alistair Denton
Chief Operating Officer
BenefitHub

“Elena was super helpful during the entire process. She was proactive in approaching us with queries and gave us a clear deadline. She is always on top of things and a delight to work with. Thanks Elena.

Yashvi Patle
Senior Research Executive
CM Research

“As usual great support and understanding of our needs.”

Elena Tronina
Senior Project Manager
Ipsos

“Always great to work with Marcela. The client had some additional French translations they wanted to check and Marcela got back to us quickly.”

Stephen Lee
MPI

“Janka is wonderful, very thoughtful and easy to work with. Thank you Janka for the support!”

Stephanie Welles
IntelliSurvey

“Marcela’s attention to detail and commitment to meeting deadlines have surpassed our expectations. Her proficiency in translation has significantly contributed to the smooth execution of our projects. I am truly thankful for her outstanding contributions and look forward to continuing our collaboration with the Language Factory.

Anushree
CGA by NIQ

“Many thanks to Marcela and her very good communication on realistic timing.”

Bjorn Caroli
InMoment

“Marcela, did a great job providing the translations and answering questions the client had on some translation.”

Jill Beckman
Dynata

“I’m very pleased with the service and the quality received. thank you so much to all the team!”

Melisa Fernandez Ares
Project Manager
Sago

“I have worked with Janka a few times for this project, and she’s always been incredibly transparent, and taken time to ensure we are happy throughout the process of translation. Janka was checks in with me if a translator is unsure of certain things, which is much appreciated! It makes my job easier when coming to reviewing the final translations.”

Tom Frances
Account Manager
Cognitant

“This came over ahead of schedule wihich is always appreciated. It is also very easy to communicate with the team and book in a translation.”

Aleena Khan
Senior Research Executive
On Device Research

“Have used TLF frequently for several translation projects – always a pleasure to deal with and they deliver a quick, accurate services!”

Oliver Harris
Brighton College

Specialist linguists

Over the past three decades we have curated a community of best-in-class translators. Collectively they are:

  • Able to select the right wording to engage and communicate with your target audience
  • Familiar with local references, examples, idioms and colloquialisms
  • Experienced in highlighting any potential cultural issues and use the most appropriate and up-to-date language whatever the market
Localisation (1)
Elena

Market-leading Project Managers

Your dedicated and experienced Project Manager will partner with you to:

  • Select the right mother-tongue linguist for your project based on their subject matter speciality
  • Find the best and most cost-effective solution for your localisation needs
  • Ensure language, grammar and punctuation are flawless
  • Deliver a smooth and straightforward end-to-end service for every localisation project

Meet our expert project management team.

Talk to the TLF team

If you need support with localisation or any other language translation service, click the link below to contact our expert team.

Did you know we provide other language-related services?

Audio translation

Business translation

English editing

Proofreading

Transcription

ISO 17100-compliant service